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Communication Skills for Business

Success is led by the power of communication

In today’s workplace, soft skills such as communication skills are pivotal for success. With communication skills consistently being one of the top skills employers are looking for, developing these skills can give candidates a big edge on the competition

CSB Program Overview

Communication Skills for Business (CSB) is one of the newest certification programs offered through Certiport. Candidates for the CSB certification will be expected to be able to effectively communicate in a business setting. While the key skill being measured is communication the nature of the exam will also help candidates with the other 3 of "the 4 C’s":

  • For students/candidates, Communication Skills for Business is a resume builder and helps students/candidates become more employable.
  • For educators, the Communication Skills for Business ready-made, self-scoring exam saves instructors’ time by using the certification exam as a class exam, mid-term or final exam.
  • For workforce education, Communication Skills for Business increases job placement rates and stabilizes/increases funding options.
  • For corporations, Communication Skills for Business provides job skill enhancement for employees and saves money by not having poor communications.

Why should job candidates seek a CSB Certification?

Poor communication is very expensive for companies. Studies have been done that estimate businesses with 100 employees lose an average of $420,000 per year due to poor communication between employees. The cost goes up based on the number of employees

The CSB certification gives job candidates the proof they understand good communication and have the skills needed to be effective and efficient in their jobs, while saving the company money by not communicating poorly.

The full pathway solution to CSB certification

Through Certiport’s full pathway solution you can prepare your students for the CSB certification with tailored learning materials, GMetrix practice tests, and a performance-based certification exam. Adding these materials into your curriculum is easy and seamless.

CSB Learning materials

The pathway to certification success

Preparing your students for certification is a big responsibility, so let Certiport make your job easier and more effective with ACCLAIMED course materials and practice tests.

Watch this brief video to see how learning products can work for you.

Courseware and Learning Products

It is recommended that individuals looking to earn a Communication Skills for Business (CSB) certification have had approximately 150 hours of instruction and hands-on experience in formal communication theory and practice to prepare to pass the exam.


LearnKey video courseware enhances the learning experience and increases certification exam success. It provides self-paced on-demand video learning material for Certiport's Communication Skills for Business program. These expert learning solutions are easy to use, interactive and help prepare students for certification success.

  • Video-based e-learning courseware
  • Interactive labs
  • Prescriptive study guides

Communication Skills for Business

GMetrix practice tests

Performance based assessment and test preparation tools to help individuals achieve IT certification credentials. Many of your students will be anxious to assess their knowledge of applications prior to taking the certification exams. Additionally, we recognize the need for educators to properly assess an individual’s knowledge. To this end, Certiport has partnered with GMetrix to deliver industry-leading practice tests. These tests, with included reporting and insight features, ensure your students are adequately prepared to their certification exam.

Why GMetrix practice tests?

  • Accurately replicate a "live application" testing environment
  • Enhance learning through self-paced practice questions
  • Build familiarity with the testing environment
  • Increase confidence towards certification exams
  • Better prepare students to pass certification exams

GMetrix practice tests are customizable

GMetrix practice tests are customizable, allowing you to create a highly-effective environment conducive to student-centered learning. GMetrix practice tests offer two different modes:

Testing mode:

  • - Students experience what the certification exams will be like
  • - Timed practice tests present scenarios to perform just like the actual certification exam

Training mode:

  • - Students work at their own pace as they receive feedback and step-by-step instructions for each question

Communication Skills for Business Certification

he Communication Skills for Business (CSB) certification is built to validate that candidates entering the workforce understand key communication principles and skills that are necessary to be effective in a work environment. The core concepts include professional communication skills; effective verbal, nonverbal and listening skills; creating business deliverables; effectively delivering a message; receiving communications; and analyzing communication scenarios.

CSB Exam

The Communication Skills for Business (CSB) exam is a box exam with innovative selected response options. When a question deals with visual communications, there are corresponding visuals to illustrate. Same for written communications.

It is a 50-minute exam with approximately 35-50 questions. An individual preparing to take this exam should have approximately 150 hours of instruction and hands-on experience in formal communication theory and practice.

The proficiency level expected for the exam can be attained through learning and practice tests. This level of knowledge required to pass the exam is outlined in the Objective Domains (OD’s). These OD’s are the basis for all the learning materials, practice tests, and certification exams.

CSB Success Stories / My Story

Communication is the top skill employers are looking for

By far the skill most often mentioned in job ads was communication; the word appeared 51% of the time in the ads ZipRecruiter analyzed. Whether verbal, written, or both, the ability to communicate successfully appears key to appealing as a candidate. (Ziprecruiter, The Top Job Skills Employers Are Looking For)

The Cost of Poor Communications

Poor communication is very expensive for companies. One survey was done that showed that the cost of poor communications was about $62.4 billion annually for companies of over 100,000 employees. For companies of about 100 employees, the cost was still over $420,000 per year. (SHRM, The Cost of Poor Communications, February 2016)

Communication Skills Set You Apart from the Crowd

In the words of a recruiter from a large U.S. products and services company, “Everyone coming out of business school seems to have the technological familiarity we require. Soft skills—like communications and people skills—tend to make the difference.” (MBA.com, Employers Seek Communication Skills in New Hires, January 2018)

 Digital Badging

Digital badges

Digital badges are web-enabled versions of a credential, certification or learning outcome. Representing your credential as a badge gives you the ability to share your skills online in a way that is simple, trusted and can be easily verified in real time.

IC3 Digital Certification

Earning the Communication Skills for Business certification is something to be proud of. Digital Badges make it easy to show off your accomplishment to potential employers. After all, communication skills are consistently one of the top skills desired. Show employers you understand key communication principles and have the skills needed to be effective and efficient on the job.

Flash your badge

Acclaim is the digital badging platform used by Certiport. It helps students move forward professionally by quickly establishing credibility for opportunities in higher education and the job market. Each badge contains verifiable data that tells employers and admission committees what you did, who says you did it, and why it matters. What does this mean for you? Watch the video to find out.

More information

Visit Acclaim to find out more information...

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The Certiport resource library is a great place to find more information about our certification programs and learning resources and will be continually updated. The library includes documents and materials to help you understand and share the value of offering and earning a certification.

Collateral (Program overview, FAQ & brochures)