Retake policies

Retake policies

The retake policies vary based on the exam program. Click on the certification program for more information.

For information about policies regarding the redemption and use of an actual retake voucher itself, please see our Voucher policies page.

Adobe Certified Associate (ACA)
  • If a candidate fails their first (1st) attempt to pass any Adobe Certified Associate (ACA) certification exam, there is one-day waiting period for retaking the failed exam a second (2nd) time. One day is defined as 24 hours after the exam was first started.
  • If a candidate does not pass the exam the second (2nd) time, the candidate must wait for a period of at least five (5) calendar days from the date of their last attempt to retake the exam a third (3rd) or any subsequent time.
  • This policy applies to both voucher-based and site-license-based Certiport centers.
  • All original vouchers must be used prior to their expiration dates, without exception.
  • Retake vouchers must be used within 60 days of the initial failed exam. If a retake was purchased, the retake voucher is sent by email after a failed exam.
  • Test results found to be in violation of this retake policy will result in the candidate not being awarded the attempted credential, regardless of score.
Autodesk Certified Professional (ACP)
  • If a candidate does not achieve a passing score on any Autodesk Certified Professional exam the first time, the candidate must wait one day (24 hours) before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait five days (120 hours) before retaking the exam a third time.
  • A five-day waiting period will be imposed for each subsequent exam retake.
  • There is no annual limit on the number of attempts on the same exam.
  • If a candidate achieves a passing score on an ACP exam, the candidate may take it again.
  • This policy applies to both voucher-based and site-license-based Certiport Centers.
  • All original vouchers must be used prior to their expiration dates, without exception.
  • Retake vouchers must be used within 60 days of the initial failed exam. If a retake was purchased, the retake voucher is sent by email after a failed exam.
  • Test results found to be in violation of this retake policy will result in the candidate not being awarded the attempted credential, regardless of score.
Adobe Certified Associate (ACA)
  • If a candidate does not achieve a passing score on any Autodesk Certified User exam the first time, the candidate must wait one day (24 hours) before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait five days (120 hours) before retaking the exam a third time.
  • A five-day waiting period will be imposed for each subsequent exam retake.
  • There is no annual limit on the number of attempts on the same exam.
  • If a candidate achieves a passing score on an ACU exam, the candidate may take it again.
  • This policy applies to both voucher-based and site-license-based Certiport Centers.
  • All original vouchers must be used prior to their expiration dates, without exception.
  • Retake vouchers must be used within 60 days of the initial failed exam. If a retake was purchased, the retake voucher is sent by email after a failed exam.
  • Test results found to be in violation of this retake policy will result in the candidate not being awarded the attempted credential, regardless of score.
Entrepreneurship and Small Business (ESB)
  • If a candidate does not achieve a passing score on an exam the first time, the candidate must wait 24 hours before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait 2 days (48 hours) before retaking the exam a third time.
  • A two-day waiting period will be imposed for each subsequent exam retake.
  • There is no annual limit on the number of attempts on the same exam.
  • If a candidate achieves a passing score on an ESB exam, the candidate may take it again.
IC3 Digital Literacy Certification (IC3)
  • If a candidate does not achieve a passing score on an exam the first time, the candidate must wait 24 hours before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait 2 days (48 hours) before retaking the exam a third time.
  • A two-day waiting period will be imposed for each subsequent exam retake.
  • There is no annual limit on the number of attempts on the same exam.
  • If a candidate achieves a passing score on an IC3 exam, the candidate may take it again.
Intuit QuickBooks Certified User (QBCU)
  • If a candidate does not achieve a passing score on any QuickBooks Certified User exam the first time, the candidate must wait one day (24 hours) before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait five days (120 hours) before retaking the exam a third time.
  • A five-day waiting period will be imposed for each subsequent exam retake.
  • There is no annual limit on the number of attempts on the same exam.
  • If a candidate achieves a passing score on an QBCU exam, the candidate may take it again.
  • This policy applies to both voucher-based and site-license-based Certiport Centers.
  • All original vouchers must be used prior to their expiration dates, without exception.
  • Retake vouchers must be used within 30 days of the initial failed exam. If a retake was purchased, the retake voucher is sent by email after a failed exam.
  • Test results found to be in violation of this retake policy will result in the candidate not being awarded the attempted credential, regardless of score.
  • For additional information regarding this policy and requests for accommodations, please contact Certiport Customer Services.
Microsoft Certified Educator (MCE)
  • If a candidate does not achieve a passing score on an exam the first time, the candidate must wait 24 hours before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait 7 days before retaking the exam a third time.
  • A seven-day waiting period will be imposed for each subsequent exam retake.
  • A candidate may not take a given exam any more than five times per year (12 months). This 12-month period would start the day of the fifth unsuccessful exam retake. The candidate would then be eligible to retake the exam 12 months from that date. In order to take a given exam more than five times per year, a candidate must submit a request and obtain prior permission from Microsoft.
  • If a candidate achieves a passing score on an MCE exam, the candidate cannot take it again.
Microsoft Office Specialist (MOS)
  • If a candidate does not achieve a passing score on an exam the first time, the candidate must wait 24 hours before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait 2 days (48 hours) before retaking the exam a third time.
  • A two-day waiting period will be imposed for each subsequent exam retake.
  • There is no annual limit on the number of attempts on the same exam.
  • If a candidate achieves a passing score on an MOS exam, the candidate may take it again.
Microsoft Technology Associate (MTA)
  • If a candidate does not achieve a passing score on an exam the first time, the candidate must wait 24 hours before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait 7 days before retaking the exam a third time.
  • A seven-day waiting period will be imposed for each subsequent exam retake.
  • A candidate may not take a given exam any more than five times per year (12 months). This 12-month period would start the day of the fifth unsuccessful exam retake. The candidate would then be eligible to retake the exam 12 months from that date.
  • If a candidate achieves a passing score on an MTA exam, the candidate cannot take it again.
Toon Boom Certified Associate (TCA)
  • If a candidate does not achieve a passing score on an exam the first time, the candidate must wait 24 hours before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait 2 days (48 hours) before retaking the exam a third time.
  • Retake vouchers must be used within 60 days of the initial failed exam. If a retake was purchased, the retake voucher is sent by email after a failed exam.
  • A two-day waiting period will be imposed for each subsequent exam retake.
  • There is no annual limit on the number of attempts on the same exam.
  • If a candidate achieves a passing score on a TCA exam, the candidate may take it again.

Review the process for to apply for an accommodation.

For additional information regarding this policy, please email Certiport customer service.