Test candidates, proctors and administrators must adhere and/or enforce all of the following policies when taking or administering an exam at a Certiport Authorized Testing Center.
Please Note: In certain circumstances, the computer on which a test candidate is taking the exam may stop responding, or produce an error condition in which continuation of the exam would not be possible. If a test candidate experiences this or any other computer interruption, they must notify the Certiport Authorized Testing Center (CATC) administrator and/or proctor immediately to restart the exam. When the computer is restarted and/or the error condition resolved, the proctor will launch the software again and the test candidate will choose the "In-Progress" exam, which will return them to the point at which the interruption occurred. The software will retain the exam progress and time remaining up to the point of termination, as long as the exam is resumed on the same computer in which it was started.
Review the process for to apply for an accommodation.
For additional information regarding this policy, please email Certiport customer service.